Virtual Assistants for Your Mental Health Practice

As a psychiatrist, you work hard to get things done. But handling every task involved in managing a practice is simply unrealistic. That’s where virtual assistants fill an important role. They take on routine tasks to allow you to do your job: spend more time with patients.

Flexibility – they work on your schedule
Training is seamless – no downtime training someone new
Convenience – reduce your office administrative tasks

“Our Virtual Front Desk Assistants understood the practice’s workflows and hit the ground running almost immediately. They have done an excellent job in providing the best customer service to our patients with a minimum amount of training needed on our part. We have an open and flawless communication flow between our staff and the virtual assistants.”

– Sheila Smiddy, Practice Manager

The Advantages of Using a Virtual Front Desk Service

Your trained virtual front desk assistant frees front-desk staff to focus on helping patients, leading to fewer no-shows and higher satisfaction rates.

Eligibility – Check eligibility 24 or 48 hours in advance (practice choice) of your current patient appointment list.
Appointment Reminder Confirmations – Call patients in advance to remind/confirm their appointment details.
Collections – Call your patients to make payments on their current account balance.
Chart Check – Check the patient’s chart in advance of the appointment to verify labs, referrals, and in-network status.
Telehealth Visits – Our VFDA can engage with patients before their appointments to ensure they can properly access the online appointment.

Ready to Improve Your Practice?

Schedule a time to talk or book a complementary practice assessment today